Exchange Policy

  • Exchange

    We offer one-time exchange within 7 days of purchase. You can exchange your item for different size or different items of equivalent value to the original product. Returned items must be unwashed, unworn or unused and are in their original condition with tags and packing.

    All discounted items, pre-order items & customized items cannot be exchanged.

    ***All items are non-returnable and non-refundable***

  • Returns and Cancellations

    We do not accept any cancellations or returns of products after the order has been completed. Please check the confirmation screen before completing your order to ensure there are no errors.

    In the event of prolonged absence or refusal to accept delivery after confirmation and shipment, we reserve the right to decline future orders or reshipment. Should an order be returned to us due to unavailability, the associated return shipping charges will be applied to your account.

    We do not accept exchanges, cancellations, or returns in cases where the product slightly deviates from the displayed image or fails to meet anticipated expectations.

    Please be advised that variations in color and reflection may occur between your PC/monitor and the physical item.Please

  • Damage and Scratches

    Returns and exchanges due to damage to the product's outer box or packaging will not be accepted.


  • Changing Payment Method after Order Completion

    We do not accept change in payment methods after an order is placed.

  • Please note that we do not accept exchanges in the following cases:

    1. It has been more than 7 days since the receipt of the item.
    2. Item(s) have been used, worn, altered, washed, or cleaned.
    3. Item(s) original product tags, labels, and other official packaging that is enclosed at the time of shipment have been removed or lost.
    4. Item(s) have been worn by the customer for a period of time, have a strong smell, are stained or scratched, or have been damaged or lost during shipping.
    5. Item(s) are returned with damage that was not referenced by the customer prior to the return - This includes damage to the box or significant damage to the packaging that was not present at the time of delivery.
    6. Merchandise for which the pre-sealed packaging has been opened.
    7. Items that are not subject to our exchange policy, such as gift bags, gift boxes, sale items, pre-order items, custom order items, innerwear, socks, etc.

    ***If you receive defective merchandise or incorrect item, or there is a discrepancy in your order, please contact us within 7 days of receiving your order at sales@leatherhealer.com***